Customer Support Specialist
Meep is looking for a passionate Customer Support Specialist to join the team in our Madrid office.
As a Customer Support Specialist, you will be integral in providing technical service support to our users and operators in a friendly and confident manner.
What you’ll be doing
- Provide a professional and customer focused interface between Meep and our customers
- Escalate customer issues to second level Service Desk Analysts or service desk management in a timely manner
- Provide accurate product knowledge and technical support
- Build and maintain key client relationships internally and externally
- Maintain customer database and data entry
- Develop and maintain operational documentation
- Working closely with KPI’s
Our future team member
- Good verbal & written skills in English and Spanish
- Operational experience in Zendesk
- To be considered for this role you must have previous technical support experience in a call centre environment
- A genuine passion for customer care and a keen interest in IT
- Basic knowledge of SQL language, relational databases querying and scripting are a plus
- Strong troubleshooting / problem solving skills
- Accuracy is of extreme importance and therefore a focus on attention to detail is required
About the Meep experience
- Attractive compensation and flexible working environment
- Performance bonuses
- Annual budget of €500 for continuing education
- A semi remote position with the office at your disposal as needed
- Flexible Payment Plan: Restaurants, transport, training and childcare
- Endless amounts of tea, coffee and laughs!
- The opportunity to make a real impact on city travel and contribute to progressive transportation trends like MaaS and smarter, cleaner cities
- Work in a dynamic and passionate environment with a great culture!
Meep is a rapidly growing startup whose goal is to reimagine city living through multimodal, sustainable and truly customizable transportation. Through our platforms, users can plan, book and pay for smart routes designed to make city travel more comfortable by eliminating its pain points (like long wait times, disconnection and crowding). Our goal is ambitious, but we are up for the challenge.Are you ready to become a Meeper?